Connection Vouchers

Better Broadband Scheme

Whether you're running a business or shopping online, a slow broadband speed can be incredibly frustrating. The Better Broadband Scheme has been developed by the UK government to give immediate assistance to those people suffering with the slowest speeds by providing a subsidised installation for a better connection.

The Better Broadband Subsidy Scheme will cover or contribute to the cost of installing improved wireless or satellite broadband for eligible businesses and homes who are currently stuck with speeds of less than 2 Mbps. With savings of up to £350 for each home and business, the scheme is part of the government's plans to get the whole country better connected.

By boosting the internet speed for households, the Better Broadband Scheme will allow families to browse the web, stream movies and check emails all at the same time. The scheme will also deliver a better internet experience for businesses and local start ups who can communicate with clients, check up on orders and stay up to date with market trends more efficiently.

Applications to the subsidy scheme can be made until the end of 2017 and will not prevent your premises from being considered for a superfast broadband upgrade in the future. To find out if you are eligible and for more information about the Better Broadband Scheme, please visit basicbroadbandchecker.culture.gov.uk

How It Works

Households and businesses that are eligible to take advantage of the Scheme will be provided with a unique code that will cover the cost of the installation of a Quickline Home or Business Connect broadband service including any necessary equipment. Where a service requires a higher installation cost the voucher will cover the first £350.

There is a requirement to enter into a contract for a minimum of 12 months and pay any remaining cost of installation, the monthly charge for the service you select including any VAT payable.

The code has no other value and cannot be redeemed in any other way than through the Scheme.

Households and businesses can take advantage of the Scheme if they meet the following criteria :

1. Your home or business is not currently able to access a broadband download speed of 2Mb per second.

2. There are no plans to provide superfast broadband from BT to your location within 9 months of your application.

Households and businesses that apply for a subsidy will be asked to confirm there are no landline services (BT, Talk Talk, Sky etc.) available to them that offer a broadband speed of at least 2 Mb per second. These all use the BT Openreach network.

You can check your broadband download speed over the BT Openreach network using the ADSL checker at www.dslchecker.bt.com.

You can check whether superfast broadband is available at your address using the Broadband checker for your area;

East Riding of Yorkshire
North Yorkshire
South Yorkshire
Northern Lincolnshire
Lincolnshire
Nottinghamshire
Northumberland
Cumbria

You must be the owner OR occupier at the address given on the application.

If the Local Authority believe a household or business is likely to be able to access from BT within 9 months they will not issue you with an eligibility code, but if BT availability is more than 9 months away, or not yet planned, they should issue you with a code. This does not have any affect of future BT roll-out to your area or your eligibility to be connected should this occur.

Households and businesses that are eligible to take advantage of the Scheme will be provided with a unique code that will cover the cost of a standard installation of a Quickline Home or Business Connect service including any necessary equipment. The code does not have a specific fixed value but when used to obtain a service installation that is greater than £350, it will reduce the total cost by £350. The balance would be payable by the customer.

If your household or business is eligible under the Scheme and you have decided you would like to take advantage of a basic broadband installation subsidy enter your post code and complete the simple online application form at:

Apply For the better broadband scheme (form) or call us on 01482 247365.

We will ask you to provide the following information on the application form

1. Your postal address, including your post code

2. The main telephone number at your address, if there is one available.

3. Your name and contact details including mobile phone number and email address.

If your application is successful the local authority will email you a unique eligibility code together with the full list of suppliers registered to offer a subsidised broadband installation service in your area.

The LA aim to process all applications within 10 working days.

To take advantage of a subsidised installation you must present your unique code to Quickline when we process your order.

Orders must also be placed within 60 days of receiving the email with your unique code although the actual installation date can take place after this.

The code has no other value, and can only be redeemed by presenting it to a supplier registered under the Scheme.

If your application is not successful the LA will email you to let you know why they are not able to issue you with a code. If you are not satisfied with the reason given you can submit one appeal by email to your LA setting out why you believe you should have issued you with a code. They will not consider more than one appeal per applicant so please ensure all evidence such as speedtests etc. are submitted first time round.

The Better Broadband Subsidy Scheme is delivered through a partnership between The Department for Culture, Media and Sport, the relevant LA and Quickline. It is jointly managed by The LA and the Department for Culture, Media and Sport.

The Local Authorities administer this national scheme in their individual areas, using a nationally-set process and eligibility criteria.

DCMS have overall responsibility for implementing the Government's policy on the 2Mbps Universal Service Commitment.