Formal Complaints

We sometimes get things wrong; please tell us because we're really passionate about putting it right.
We would really like you to contact us directly so we can try and resolve any issues before you proceed with a formal complaint.
Ways you can contact us:
Phone: 01482 247365
Letter: Quickline Support, Unit 3, Priory Court, Saxon Way, Hessle, HU13 9PB

Note: Our complaints handling procedures can be found on our documents page.

If we can't resolve your problem or if you're still not happy with our explanation you can raise a formal complaint by completing the form below.

Please fill in the form and add as much detail as you can. Our Customer Complaints Team will conduct a full review of your complaint and respond to you within 10 working days of the date you contacted.